CUSTOMER SERVICE
CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@urbanstitchco.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
If you can't find the shoe you want in your size, don’t sweat it—check back often since we update our stock regularly. Plus, some items can be special ordered, so feel free to reach out to our customer service team for help. They can point you to similar styles or help you with the special order process. We're here to make sure you find the perfect fit!
03
Has my order been sent yet?
Just a heads up, it’ll take at least 14 business days from the day after you place your order for us get everything processed and shipped out. We really appreciate your patience while we get your goodies ready. Once your order is shipped we'll shoot you an email. If you have any questions, don’t hesitate to hit us up!
05
Part of my order is missing
Please contact our customer service team at CustomerService@urbanstitchco.com with your order number and details about the missing item(s). We’ll investigate the issue right away and ensure the missing items are shipped to you as quickly as possible. If there’s been a delay or split shipment, we’ll provide all the details to keep you informed. Your satisfaction means everything to us, and we’ll make this right!
07
Which methods of payments can I use?
At Urban Stitch Co., we accept cash at our pop-up events, all major credit and debit cards with the Visa or MasterCard logo, and offer convenient payment options through Klarna, AfterPay, Zip, and PayPal. Shopping with us is simple and flexible!
09
Is it safe to order online?
At Urban Stitch Co, we’ve got your back when it comes to safety! Our site uses top-notch encryption to keep your info safe while you shop. We follow all the right security measures and keep things updated, so you can relax knowing your details are in good hands. Shop with us worry-free!
02
Can you give me more information about the sneakers?
We’re all about offering top-notch shoes without the hefty price tag. Because of our awesome vendor connections, we can pass those savings right on to you. Grab some great kicks without emptying your wallet!
04
Can I track my order ?
Once you’ve placed your order, we’ll shoot an email with a tracking number. You can use it to keep an eye on your purchase. Thanks for shopping with us!
06
You’ve sent me the wrong items
At Urban Stitch Co., we aim to get it right every time. Please reach out to our customer service team at CustomerService@urbanstitchco.com with your order number and details about the incorrect items you received. We’ll make it right by sending the correct items as quickly as possible, and we’ll cover any return shipping for the mistake. Your satisfaction is our priority, and we’ll ensure this gets sorted out fast!.
08
I forgot to use my discount code
No worries—we’ve got you covered! If you forgot to use your discount code, reach out to our customer service team at CustomerService@urbanstitchco.com with your order number and the discount code you intended to use. If your order qualifies, we’ll happily apply the discount retroactively or provide an alternative solution. Let us know, and we’ll make it right!
10
Delivery - How much is it and how long does it take?
Shipping is a flat rate of $25 for any order up to $170 (before taxes). Spend over $170, and shipping is on us—totally free! ALl shipping takes 7-10 business days after processing. We’re here to make sure your shopping experience is smooth, affordable, and stylish from start to finish.